We flew in spring 2007 from Zurich to Canada (Calgary) byBritishAirways. Only 3 out of 6 pieces of luggage arrived at the destination
and caused a delay of our vacation. The lost baggage arrived 1-2 weeks
later and compelled us to postpone the flight back to Zurich. The
official price for a change of flight is sfr. 300.00 (ca. $ 260) for 2
tickets. I called BA on April 17 and asked for a change, hoping that
they would not charge us nothing, because BA caused all the trouble
due to the lost baggage. On the phone BA confirmed me a new flight to
Zurich. On April 22 we actually flew back from Calgary to Zurich.

When I received my monthlycredit-cardaccount, I was very much
astonished. On April 17 BA charged me sfr. 350.05 and on April 22
another sfr. 306.22! Instead of a free change of flight, BA charged me
twice and that at a higher price than promised. I called BA and was
told that I should write to the BA office in Bremen (Germany). I asked
them to send me the money back immediately. No answer, another letter,
still no answer. Then I asked thecredit-cardcompany to take care.
Two months later they wrote me a letter, telling me that BA is not
inclined to pay and thecredit-cardcompany cannot help me, because a
refund must be requested within 30 days after the suspected fraud.