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Science Forum Index » Medicine - Transcription Forum » Need advice re incident in doctor's office as patient
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| Bsptss |
 Posted: Mon Mar 12, 2007 2:56 pm |
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My daughter is 32 and on February 20th she found out she was pregnant
with her first child. On February 23rd she slipped on the ice and
fractured her tibia and fibula in several places. She was hospitalized
from that day until March 7th. I was in Pittsburgh with her until
this Sunday when I had to come home. Her husband had several business
trips scheduled that couldn't be changed so we've been helping out as
much as we could. My husband is now there with her and she had her
first OB/GYN appointment today at 2:30. This was the first time she
was out of the house since she came home from the hospital. She has an
external fixator on (which is drilled into the front of the calf and
into the heel) and plates and screws inside the leg.) She has had two
surgeries while in the hospital. So she is totally nonweightbearing
on that leg and uses a walker in the house on a very limited basis and
a wheelchair was supplied to go to appointments. Since this was the
first time venturing out it took longer than expected to get her in
and out of the car/ parking the car, wheeling into the office, etc.
She was 25 minutes late. They refused to see her saying that they had
a 20 minute rule . So there she stands with a walker, extremely high
risk pregnancy becasue of the surgeries, general anesthesia, and pain
medications, and they refused to see her. She is also a patient of
theirs for her yearly exams, etc. I told her to write a letter and cc
every doctor in the practice privately about what happened and I'd
even write a letter to the Editor of the Pgh newspaper, without naming
the practice, but listing where their offices are since they are the
largest OB/GYN practice in the Pgh area and explain what happened.
So...my question is am I over reacting as a mom or was this totally
disgraceful behavior for a doctor's office. It is extremely painful
for her to move around so just leaving the house for this appointment
was a major production. At this point, she is "handicapped" and I
would think the doctor's office of all places would take that into
consideration. So any suggestions on where to address her letters to?
She' is an attorney so I think her letters will generate the proper
attention if they get to the right people.
Barbara
P.S. Fortunately there was a drug rep in the office who followed her
outside and told her of another OB/GYN practice in the area which was
excellent and she called them, explained the situation about the
surgeries, medications, etc and they got her in tomorrow. |
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| Bsptss |
| Posted: Mon Mar 12, 2007 2:58 pm |
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Sorry for the double post....I'm in such a pissed off mood, I must've
hit the send button twice. |
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| Jeannie |
| Posted: Mon Mar 12, 2007 3:02 pm |
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"Bsptss" <Barbara.PTS@gmail.com> wrote in news:1173729401.157714.29040@
64g2000cwx.googlegroups.com:
Quote: She was 25 minutes late. They refused to see her saying that they had
a 20 minute rule . So there she stands with a walker, extremely high
risk pregnancy becasue of the surgeries, general anesthesia, and pain
medications, and they refused to see her. She is also a patient of
theirs for her yearly exams, etc. I told her to write a letter and cc
every doctor in the practice privately about what happened and I'd
even write a letter to the Editor of the Pgh newspaper, without naming
the practice, but listing where their offices are since they are the
largest OB/GYN practice in the Pgh area and explain what happened.
So...my question is am I over reacting as a mom or was this totally
disgraceful behavior for a doctor's office. It is extremely painful
for her to move around so just leaving the house for this appointment
was a major production. At this point, she is "handicapped" and I
would think the doctor's office of all places would take that into
consideration. So any suggestions on where to address her letters to?
She' is an attorney so I think her letters will generate the proper
attention if they get to the right people.
Barbara
Well, as frustrating as it is, she could've called or someone could have
called and said that she was running behind due to the circumstances. I
realize that may sound cold but this day and age, someone could have
called and told them that she was going to be late. It puts other
patients out as well when people come in late for appointments,
regardless of the circumstances. I don't know that I would throw a fit
about it with writing letters to the office, newspapers, etc. |
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| Maureen Galvin |
| Posted: Mon Mar 12, 2007 6:26 pm |
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I agree with Jeannie on this one. My OB/Gyn has a 15 minute rule and she
says to call if you are going to be late for any reason. If you are more
than 15 minutes late she would rather reschedule. I have to say I've never
waited for an appointment with her. She's prompt and I like it which is why
I continue to see her. I know your daughter's condition is hard, but seeing
her late is going to put everyone off their schedule too and how many times
has someone here complained about having to wait.
Maureen
"Jeannie" <jwilson421@comcastspamkills.net> wrote in message
news:Xns98F1A346A28A0jwilson421comcastnet@216.196.97.136...
Quote: "Bsptss" <Barbara.PTS@gmail.com> wrote in news:1173729401.157714.29040@
64g2000cwx.googlegroups.com:
She was 25 minutes late. They refused to see her saying that they had
a 20 minute rule . So there she stands with a walker, extremely high
risk pregnancy becasue of the surgeries, general anesthesia, and pain
medications, and they refused to see her. She is also a patient of
theirs for her yearly exams, etc. I told her to write a letter and cc
every doctor in the practice privately about what happened and I'd
even write a letter to the Editor of the Pgh newspaper, without naming
the practice, but listing where their offices are since they are the
largest OB/GYN practice in the Pgh area and explain what happened.
So...my question is am I over reacting as a mom or was this totally
disgraceful behavior for a doctor's office. It is extremely painful
for her to move around so just leaving the house for this appointment
was a major production. At this point, she is "handicapped" and I
would think the doctor's office of all places would take that into
consideration. So any suggestions on where to address her letters to?
She' is an attorney so I think her letters will generate the proper
attention if they get to the right people.
Barbara
Well, as frustrating as it is, she could've called or someone could have
called and said that she was running behind due to the circumstances. I
realize that may sound cold but this day and age, someone could have
called and told them that she was going to be late. It puts other
patients out as well when people come in late for appointments,
regardless of the circumstances. I don't know that I would throw a fit
about it with writing letters to the office, newspapers, etc.
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| RaeMorrill |
| Posted: Mon Mar 12, 2007 8:25 pm |
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Well, I can see the point - except, this was late due to circumstances
she could not know - how much time it would take to maneuver in her
current condition, and a lot of the hold up may have been just getting
out of the car and into the office.
For someone who was already a patient, under the circumstances, someone
should have had a little heart. It wasn't like someone was late on
purpose. Even if you leave ample time, unanticipated factors out of
one's control could cause a problem. If it is a routine exam, might be
one thing, but for someone with a problem or high-risk pregnancy, it's
just cruel.
Mind you, I worked for a solo OB/GYN for some time. He ran late all the
time - mainly because he was chatting over at the hospital or reading
his newspaper. If he had three patients in labor he managed to run more
on schedule because he had to.
--
RaeMorrill |
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