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Anne V...
Posted: Fri Jan 08, 2010 11:11 am
 
When a warranty says it has an expiration date of 12/31/2009, does it
mean that 12/31 is the last day of coverage or the first day the item
isn't covered? I'm going through World War III with the company
carrying the warranty on my car, and it is NOT fun!!!!
 
Judity...
Posted: Fri Jan 08, 2010 1:01 pm
 
http://www.investorwords.com/1848/expiration_date.html

Anne, I think definition 2 might apply in your case.

Judity
 
Judity...
Posted: Fri Jan 08, 2010 2:28 pm
 
Anne, that's a good idea Marsha has about letting them know you have a
big mouth (my words, not Marsha's) and will tell all your friends and
acquaintances about this experience.

Another thought came to me. A couple of our local San Francisco TV
stations have groups of people who look into customer complaints like
yours and try to resolve them. Maybe where you live has the same type
of place you can go for help. It can't hurt to look into this,
right?

Judity
 
Sue -- Firefighter mom, Still UW Dawg fan!...
Posted: Fri Jan 08, 2010 5:32 pm
 
On Jan 8, 4:35 pm, "Anne V" <ave... at (no spam) NOSPAMyahoo.com> wrote:
[quote]"Marsha" <m... at (no spam) xeb.net> wrote in messagenews:hi8iji$b8j$2 at (no spam) news.datemas.de....

| You've got a good point.  They were properly notified of a problem when
| they turned down your regular mechanic.  But, it seems to be standard
| practice anymore for companies to make you feel like they're doing you a
| huge favor just by living up to their contract.  Car dealers - my
| favorite people, right up there with child molesters.  Keep at it, Anne.
|  Have you called GMAC customer service or have you just dealt with the
| dealer?
|
| Marsha

Just with the dealer and the warranty company, but this isn't a GM warranty.
It's a third party warranty issued by the Saturn dealer when we bought the
car.  I definitely plan to plaster the names of both this company and their
parent company anywhere I can find in the world, and not in a good way, if
they don't live up to their end of the agreement!  Purchasing this warranty
increased the beginning price of my car loan to start with, making it that
much more difficult to trade this car in now.  Many lessons are being
learned from this experience, believe me!

Thanks for the suggestions and support, Judity and Marsha!

Anne
[/quote]
I always involve, or at least say I am involving the state attorney
general's office. Luckily, I am acquainted with ours, but you don't
have to be. At least not in Washington. Ours is a great one! If you
write any letters always put "cc: so and so, attorney general" that
will also help get things moving faster.

Sue M

(I miss my days working in law offices). I always gave them my
business card and sweetly said, my legal fees are free, what about
yours? Oh, for the good old days of being a paralegal. That, believe
me, is all I miss about those days. The pay sucked, but that was such
a nice bennie! Smile
 
Sue -- Firefighter mom, Still UW Dawg fan!...
Posted: Fri Jan 08, 2010 5:34 pm
 
On Jan 8, 4:48 pm, Marsha <m... at (no spam) xeb.net> wrote:
[quote]On 1/8/2010 7:35 PM, Anne V wrote:

Just with the dealer and the warranty company, but this isn't a GM warranty.
It's a third party warranty issued by the Saturn dealer when we bought the
car.  I definitely plan to plaster the names of both this company and their
parent company anywhere I can find in the world, and not in a good way, if
they don't live up to their end of the agreement!  Purchasing this warranty
increased the beginning price of my car loan to start with, making it that
much more difficult to trade this car in now.  Many lessons are being
learned from this experience, believe me!

Thanks for the suggestions and support, Judity and Marsha!

Anne

Just so you don't feel too bad - long ago, when I purchased one of my
first used cars, I bought a warranty from an independent company that
was expensive.  As soon as this piece of junk had an expensive problem,
the company went bankrupt.  I've since learned my lesson.  I never buy
an extended warranty, and I married an ASE certified technician.

Marsha
[/quote]
DH is a handy Andy. My sister's two ex-husbands could barely screw in
a light bulb. I told her what the hell? Why marry a man that is not
handy? What other reason is there to get married if they can't fix
things on cars or around the house? Oh yeah that love thing, but, but,
that doesn't last! Handiness does! :)

Sue M
 
Marsha...
Posted: Fri Jan 08, 2010 6:23 pm
 
On 1/8/2010 4:11 PM, Anne V wrote:
[quote]When a warranty says it has an expiration date of 12/31/2009, does it
mean that 12/31 is the last day of coverage or the first day the item
isn't covered? I'm going through World War III with the company
carrying the warranty on my car, and it is NOT fun!!!!
[/quote]
Even if it's the second definition, which I believe it is, keep at them.
At the very least they should split the cost with you. If you don't
get anywhere, throw some hints like "I would really hate to tell my
friends and acquaintances who are looking for a car warranty that I
wasn't very satisfied with you, because you wouldn't work with me on
such a minor technicality." The last car I bought had a warranty
problem that the dealer was waffling about fixing. When I brought the
car in, I made sure that Chevrolet's owner satisfaction survey was on
the front seat in plain view. It worked. Good luck, Anne.

Marsha
 
Marsha...
Posted: Fri Jan 08, 2010 7:31 pm
 
On 1/8/2010 7:28 PM, Judity wrote:
[quote]Another thought came to me. A couple of our local San Francisco TV
stations have groups of people who look into customer complaints like
yours and try to resolve them. Maybe where you live has the same type
of place you can go for help. It can't hurt to look into this,
right?

Judity

[/quote]
Great suggestion - get a news station to publicly announce their failure
to live up to their contract. Nothing moves mountains like the media.

Marsha
 
Anne V...
Posted: Fri Jan 08, 2010 7:35 pm
 
"Marsha" <mas at (no spam) xeb.net> wrote in message news:hi8iji$b8j$2 at (no spam) news.datemas.de...
| You've got a good point. They were properly notified of a problem when
| they turned down your regular mechanic. But, it seems to be standard
| practice anymore for companies to make you feel like they're doing you a
| huge favor just by living up to their contract. Car dealers - my
| favorite people, right up there with child molesters. Keep at it, Anne.
| Have you called GMAC customer service or have you just dealt with the
| dealer?
|
| Marsha

Just with the dealer and the warranty company, but this isn't a GM warranty.
It's a third party warranty issued by the Saturn dealer when we bought the
car. I definitely plan to plaster the names of both this company and their
parent company anywhere I can find in the world, and not in a good way, if
they don't live up to their end of the agreement! Purchasing this warranty
increased the beginning price of my car loan to start with, making it that
much more difficult to trade this car in now. Many lessons are being
learned from this experience, believe me!

Thanks for the suggestions and support, Judity and Marsha!

Anne
 
Marsha...
Posted: Fri Jan 08, 2010 7:48 pm
 
On 1/8/2010 7:35 PM, Anne V wrote:
[quote]Just with the dealer and the warranty company, but this isn't a GM warranty.
It's a third party warranty issued by the Saturn dealer when we bought the
car. I definitely plan to plaster the names of both this company and their
parent company anywhere I can find in the world, and not in a good way, if
they don't live up to their end of the agreement! Purchasing this warranty
increased the beginning price of my car loan to start with, making it that
much more difficult to trade this car in now. Many lessons are being
learned from this experience, believe me!

Thanks for the suggestions and support, Judity and Marsha!

Anne

[/quote]
Just so you don't feel too bad - long ago, when I purchased one of my
first used cars, I bought a warranty from an independent company that
was expensive. As soon as this piece of junk had an expensive problem,
the company went bankrupt. I've since learned my lesson. I never buy
an extended warranty, and I married an ASE certified technician.

Marsha
 
Anne V...
Posted: Sat Jan 09, 2010 12:44 pm
 
"Marsha" <mas at (no spam) xeb.net> wrote in message news:hi8iob$b8j$3 at (no spam) news.datemas.de...
| On 1/8/2010 7:28 PM, Judity wrote:
| > Another thought came to me. A couple of our local San Francisco TV
| > stations have groups of people who look into customer complaints like
| > yours and try to resolve them. Maybe where you live has the same type
| > of place you can go for help. It can't hurt to look into this,
| > right?
| >
| > Judity
| >
|
| Great suggestion - get a news station to publicly announce their failure
| to live up to their contract. Nothing moves mountains like the media.
|
| Marsha

We have a good investigative reporter in the area, but I'm not sure this
story is sensational enough to interest them. My BF is intrigued by the
suggestion, though!

Anne
 
Anne V...
Posted: Sat Jan 09, 2010 12:47 pm
 
"Sue -- Firefighter mom, Still UW Dawg fan!" <medlawtrans at (no spam) comcast.net> wrote
in message
news:6788ed78-10f8-4d83-87a4-071b2c5646b6 at (no spam) u7g2000yqm.googlegroups.com...
I always involve, or at least say I am involving the state attorney
general's office. Luckily, I am acquainted with ours, but you don't
have to be. At least not in Washington. Ours is a great one! If you
write any letters always put "cc: so and so, attorney general" that
will also help get things moving faster.

Sue M

(I miss my days working in law offices). I always gave them my
business card and sweetly said, my legal fees are free, what about
yours? Oh, for the good old days of being a paralegal. That, believe
me, is all I miss about those days. The pay sucked, but that was such
a nice bennie! :)


Oh yes, the state attorney general's been high on my list of people to
contact, along with the Better Business Bureau. There was one other
occasion when we had to contact the attorney general, and it was effective.
I was amazed at how quickly they got back to us and how seriously they took
our complaint.

Anne
 
Judity...
Posted: Mon Jan 11, 2010 10:47 am
 
(( I need to think of something really nice
to do for these people! It's a happy Monday--and the sun's out!!! ))

A pound of Mrs See's Candies would make a nice "Thank you!" I did
that when my sister died a week before my planned flight to see her.
My travel agent worked hard to get me an emergency flight back East
that day. The lady at the hotel where I caught the airport bus let me
keep my car parked there for free while I was gone for longer than
they usually allowed. Each was thanked with the delicious chocolates
when I got back home.

Glad everything worked out okay for you. Happy Monday!

Judity
 
Anne V...
Posted: Mon Jan 11, 2010 1:55 pm
 
"Anne V" <avez64 at (no spam) NOSPAMyahoo.com> wrote in message
news:hiaffs$89l$1 at (no spam) news.eternal-september.org...
|
| "Sue -- Firefighter mom, Still UW Dawg fan!" <medlawtrans at (no spam) comcast.net>
wrote
| in message
| news:6788ed78-10f8-4d83-87a4-071b2c5646b6 at (no spam) u7g2000yqm.googlegroups.com...
| I always involve, or at least say I am involving the state attorney
| general's office. Luckily, I am acquainted with ours, but you don't
| have to be. At least not in Washington. Ours is a great one! If you
| write any letters always put "cc: so and so, attorney general" that
| will also help get things moving faster.
|
| Sue M
|
| (I miss my days working in law offices). I always gave them my
| business card and sweetly said, my legal fees are free, what about
| yours? Oh, for the good old days of being a paralegal. That, believe
| me, is all I miss about those days. The pay sucked, but that was such
| a nice bennie! Smile
|
|
| Oh yes, the state attorney general's been high on my list of people to
| contact, along with the Better Business Bureau. There was one other
| occasion when we had to contact the attorney general, and it was
effective.
| I was amazed at how quickly they got back to us and how seriously they
took
| our complaint.
|
| Anne
|
|

They're going to cover almost of all of it--yay!!!!! Thanks to my regular
mechanic verifying that my car was in his shop on the 30th with the same
problems and a lady at the GM dealer who absolutely would not let them
wiggle off the hook with technicalities, the warranty company agreed to pay
all but about $200 of the repairs. I need to think of something really nice
to do for these people! It's a happy Monday--and the sun's out!!!

Anne
 
bob...
Posted: Mon Jan 11, 2010 9:13 pm
 
In article <hifs7c$mik$1 at (no spam) news.eternal-september.org>, avez64
at (no spam) NOSPAMyahoo.com says...
[quote]
"Anne V" <avez64 at (no spam) NOSPAMyahoo.com> wrote in message
news:hiaffs$89l$1 at (no spam) news.eternal-september.org...
|
| "Sue -- Firefighter mom, Still UW Dawg fan!" <medlawtrans at (no spam) comcast.net
wrote
| in message
| news:6788ed78-10f8-4d83-87a4-071b2c5646b6 at (no spam) u7g2000yqm.googlegroups.com...
| I always involve, or at least say I am involving the state attorney
| general's office. Luckily, I am acquainted with ours, but you don't
| have to be. At least not in Washington. Ours is a great one! If you
| write any letters always put "cc: so and so, attorney general" that
| will also help get things moving faster.
|
| Sue M
|
| (I miss my days working in law offices). I always gave them my
| business card and sweetly said, my legal fees are free, what about
| yours? Oh, for the good old days of being a paralegal. That, believe
| me, is all I miss about those days. The pay sucked, but that was such
| a nice bennie! Smile
|
|
| Oh yes, the state attorney general's been high on my list of people to
| contact, along with the Better Business Bureau. There was one other
| occasion when we had to contact the attorney general, and it was
effective.
| I was amazed at how quickly they got back to us and how seriously they
took
| our complaint.
|
| Anne
|
|

They're going to cover almost of all of it--yay!!!!! Thanks to my regular
mechanic verifying that my car was in his shop on the 30th with the same
problems and a lady at the GM dealer who absolutely would not let them
wiggle off the hook with technicalities, the warranty company agreed to pay
all but about $200 of the repairs. I need to think of something really nice
to do for these people! It's a happy Monday--and the sun's out!!!

Anne
[/quote]
Good for you, Anne!

Bob/Texas
 
Carol...
Posted: Fri Jan 15, 2010 8:55 am
 
"Anne V" <avez64 at (no spam) gmail.com> wrote in message
news:a7083470-4f9f-410c-8f95-ed431e0f38d7 at (no spam) p8g2000yqb.googlegroups.com...
[quote]When a warranty says it has an expiration date of 12/31/2009, does it
mean that 12/31 is the last day of coverage or the first day the item
isn't covered? I'm going through World War III with the company
carrying the warranty on my car, and it is NOT fun!!!!
[/quote]
good news for you, Ann, it pays to persevere...
Carol V
 
 
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