GG5500

We just bought a GG5500 Watt gas powered generator from Pep Boys for our
"have welder will travel' business. It failed after four hours of running
just a week after buying it. They refuse to take it back in exchange and
refuse to tell me where I can get it fixed. They say it clearly states on
the box that once out of the store, any problem goes to the factory repair
facility. Which exists by phone only. They claim they need to have an
authorized repair facility review the problem then issue a chit to PepBoys
to replace it if it can't be repaired. The time delay so far has been one
week, and another two weeks expected based on what they say on the phone.

Am wondering if anybody knows of a repair facility in the San Diego or
Temecula or anywhere near here that could do the diagnostics and repair and
we'll pick up the tab. Renting a unit is $65 a day in this market. And we
have jobs waiting in the field. New customers based on having a fully
portable rig.

Any ideas?

Wayne

Santa Fe Springs..farther north than you want..but try these people

We just bought a GG5500 Watt gas powered generator from Pep Boys for our
"have welder will travel' business. It failed after four hours of running
just a week after buying it. They refuse to take it back in exchange and
refuse to tell me where I can get it fixed. They say it clearly states on
the box that once out of the store, any problem goes to the factory repair
facility. Which exists by phone only. They claim they need to have an
authorized repair facility review the problem then issue a chit to PepBoys
to replace it if it can't be repaired. The time delay so far has been one
week, and another two weeks expected based on what they say on the phone.

Am wondering if anybody knows of a repair facility in the San Diego or
Temecula or anywhere near here that could do the diagnostics and repair and
we'll pick up the tab. Renting a unit is $65 a day in this market. And we
have jobs waiting in the field. New customers based on having a fully
portable rig.

Any ideas?

Wayne

You just discovered the problem with buying a gen set from an autoparts
store. Im surprised you would have done that for a business so dependant
on a welder. Chicom gensets have a limited lifespan in the first
place..cheaply made...

For the same money, you could have bought a decent used gas welder and
stuck on a spool gun.

Wayne Lundberg wrote:
We just bought a GG5500 Watt gas powered generator from Pep Boys for our
"have welder will travel' business. It failed after four hours of running
just a week after buying it. They refuse to take it back in exchange and
refuse to tell me where I can get it fixed. They say it clearly states on
the box that once out of the store, any problem goes to the factory
repair
facility. Which exists by phone only. They claim they need to have an
authorized repair facility review the problem then issue a chit to
PepBoys
to replace it if it can't be repaired. The time delay so far has been one
week, and another two weeks expected based on what they say on the phone.

Am wondering if anybody knows of a repair facility in the San Diego or
Temecula or anywhere near here that could do the diagnostics and repair
and
we'll pick up the tab. Renting a unit is $65 a day in this market. And we
have jobs waiting in the field. New customers based on having a fully
portable rig.

Any ideas?

Wayne

Wayne Lundberg wrote:
We just bought a GG5500 Watt gas powered generator from Pep Boys for our
"have welder will travel' business. It failed after four hours of
running
just a week after buying it. They refuse to take it back in exchange and
refuse to tell me where I can get it fixed. They say it clearly states
on
the box that once out of the store, any problem goes to the factory
repair
facility. Which exists by phone only. They claim they need to have an
authorized repair facility review the problem then issue a chit to
PepBoys
to replace it if it can't be repaired. The time delay so far has been
one
week, and another two weeks expected based on what they say on the
phone.

Am wondering if anybody knows of a repair facility in the San Diego or
Temecula or anywhere near here that could do the diagnostics and repair
and
we'll pick up the tab. Renting a unit is $65 a day in this market. And
we
have jobs waiting in the field. New customers based on having a fully
portable rig.

Any ideas?

On Sun, 11 Feb 2007 23:49:33 GMT, Gunner <gunner@lightspeed.net> wrote:

You just discovered the problem with buying a gen set from an autoparts
store. Im surprised you would have done that for a business so dependant
on a welder. Chicom gensets have a limited lifespan in the first
place..cheaply made...

For the same money, you could have bought a decent used gas welder and
stuck on a spool gun.


What Gunner said. Chinese generators are not made to be used
seriously, they are sold to unwitting "homeowners", with the
expectation that they will not use them even for a few hours, before
warranty expires.

Good generators cost serious money, are sold by well known companies
like Cummins, Kohler, Honda etc and there is no shortcut (because
making a good generator is expensive).

Chalk this to experience and buy something good, with dealer support,
and expect to pay serious money -- but hopefully once.

i

Well, I'd certainly think twice about buying a used Onan generator, the
still break and their prices for spare parts amount to highway robbery.
Voice of experience here, the welder got scrapped because of the parts
costs.

Ignoramus18738 wrote:
On Sun, 11 Feb 2007 23:49:33 GMT, Gunner <gunner@lightspeed.net> wrote:

You just discovered the problem with buying a gen set from an autoparts
store. Im surprised you would have done that for a business so dependant
on a welder. Chicom gensets have a limited lifespan in the first
place..cheaply made...

For the same money, you could have bought a decent used gas welder and
stuck on a spool gun.


What Gunner said. Chinese generators are not made to be used
seriously, they are sold to unwitting "homeowners", with the
expectation that they will not use them even for a few hours, before
warranty expires.

Good generators cost serious money, are sold by well known companies
like Cummins, Kohler, Honda etc and there is no shortcut (because
making a good generator is expensive).

Chalk this to experience and buy something good, with dealer support,
and expect to pay serious money -- but hopefully once.

i

"Wayne Lundberg" <Waynelund@worldnet.att.net> wrote in message
news:5gNzh.23449.
---snip---

Thank you one and all. Our hope was to have the thing run long enough to
develop some cash flow to then go for a better unit. It's to drive a Miller
TIG setup he just bought.

Credit card company said they could not help since the purchased item
clearly stated that the store would not be of any help once out of the
store. All compalints and warranties to be done by factory.

Gunner, will follow up on your Sta Fe Springs lead.

Thanks again one and all!

Wayne

PS - this is the first time ever, that an item bought at a store could not
be returned for exchange after only a few hours of use. I do believe we are
seeing a new paradigm developing where cheap will rule, and buyer beware.

On Mon, 12 Feb 2007 16:37:23 GMT, RoyJ <spamless@microsoft.net> wrote:
Well, I'd certainly think twice about buying a used Onan generator, the
still break and their prices for spare parts amount to highway robbery.
Voice of experience here, the welder got scrapped because of the parts
costs.

I have to agree with you here.

i

Ignoramus18738 wrote:
On Sun, 11 Feb 2007 23:49:33 GMT, Gunner <gunner@lightspeed.net> wrote:

You just discovered the problem with buying a gen set from an autoparts
store. Im surprised you would have done that for a business so dependant
on a welder. Chicom gensets have a limited lifespan in the first
place..cheaply made...

For the same money, you could have bought a decent used gas welder and
stuck on a spool gun.


What Gunner said. Chinese generators are not made to be used
seriously, they are sold to unwitting "homeowners", with the
expectation that they will not use them even for a few hours, before
warranty expires.

Good generators cost serious money, are sold by well known companies
like Cummins, Kohler, Honda etc and there is no shortcut (because
making a good generator is expensive).

Chalk this to experience and buy something good, with dealer support,
and expect to pay serious money -- but hopefully once.

i

"Wayne Lundberg" <Waynelund@worldnet.att.net> wrote in message
news:5gNzh.23449.
---snip---

Thank you one and all. Our hope was to have the thing run long enough to
develop some cash flow to then go for a better unit. It's to drive a Miller
TIG setup he just bought.

Credit card company said they could not help since the purchased item
clearly stated that the store would not be of any help once out of the
store. All compalints and warranties to be done by factory.

Gunner, will follow up on your Sta Fe Springs lead.

Thanks again one and all!

Wayne

PS - this is the first time ever, that an item bought at a store could not
be returned for exchange after only a few hours of use. I do believe we are
seeing a new paradigm developing where cheap will rule, and buyer beware.

Under Federal law you have certain rights to dispute a credit card bill,
you just send them a notice saying that the bill is "in dispute" and let
the process wind it's way out. You do not have to pay the bill until
it's done.

But it certaily does make one wonder what Pep Boys thinks about their
corporate reputation. Reatil outfits can't take too many hits without
impacting things.



Wayne Lundberg wrote:
"Wayne Lundberg" <Waynelund@worldnet.att.net> wrote in message
news:5gNzh.23449.
---snip---

Thank you one and all. Our hope was to have the thing run long enough to
develop some cash flow to then go for a better unit. It's to drive a
Miller
TIG setup he just bought.

Credit card company said they could not help since the purchased item
clearly stated that the store would not be of any help once out of the
store. All compalints and warranties to be done by factory.

Gunner, will follow up on your Sta Fe Springs lead.

Thanks again one and all!

Wayne

PS - this is the first time ever, that an item bought at a store could
not
be returned for exchange after only a few hours of use. I do believe we
are
seeing a new paradigm developing where cheap will rule, and buyer
beware.

True, a company can't take too many negative hits. But apparently PepBoys is

Nobody will do business with a no-return policy company what with
everybody else doing it gladly and willingly.