Hi all,
On Dec. 15th I brought my 2001 Town and Country into my local Chrysler
service center for servicing. This van has been modified for
wheelchair access and has a 10 inch dropped floor and wheelchair ramp.
There are ground effects on each side to cover up the dropped floor
modifications. I'm unable to drive and lately hadn't been using the
van very much. The servicing only took one day and I hadn't used the
van since I got back until Christmas Day. As I was getting into the
van on Christmas Day, I noticed a crack in the ground effects behind
the right front wheel well. This crack was not there prior to my
bringing the van into Chrysler and the van was not used between the
time I got it back from Chrysler and Christmas Day so it must have
been cracked during this servicing. When I got the van back on Dec.
16th I did give it a quick inspection for any major scratches or dings
but this was at night so I couldn't see everything (my fault). The
mechanic I set up the servicing with told me to bring the van in and
to discuss the matter with the service manager. My question to the
group is, what recourse do I have if they refuse to fix this or
compensate me in any way? I only bought this van back in September
and yesterday asked the dealer I bought it from how much it might cost
to replace the ground effects and I was told approximately $500. I'm
guessing it can be repaired but am not sure as its cracked all the way
through, front to back. The dealer I bought the van from said I
should have told the mechanic to be careful putting the van on the
ramp because of the ground effects. I disagree with this as you can't
miss the ground effects and the mechanic should have known to be
careful in the first place. Am I out of line in this thinking? Any
advice you all can give is greatly appreciated.



Dan
Quadzila@NOSPAMoptonline.net
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