Their website states orders received before 4pm go out the same day. When
I found out today my order still hadn't shipped, I wanted to cancel.
Their website clearly gave the impression an order can be cancelled if
caught before sent out.

Their customer service refused to cancel because my credit card had
already been charged. I told her they're not supposed to do that (Fair
Credit Billing Act) but she said that's what they've been doing for years.

Basically, CSR disavowed the same day shipping before 4pm and the
existence of a cancellation policy. Nevermind what their website says.

BTW, I called my credit card company and they told me my account has NOT
been charged.

I should have checked their ranking in Epinion before ordering...this kind
of incompetence/dishonesty seems to be par for the course.

Bill Sornson wrote:
Jake N. D'Fatman (real name?) wrote:


Their website states orders received before 4pm go out the same day.


Actually, it says: "Shipping Times Express orders (2nd Day and Next
Day) received by us before 4:00pm EST are shipped the same business day.
If you received our order confirmation email Monday - Friday, before
4:00pm Eastern Time, your order will be shipped the same day we received
it. Please note that a very small number of orders require extra
processing time for various reasons."

So that begs the question: DID YOU PAY FOR EXPEDITED SHIPPING?


When I found out today my order still hadn't shipped, I wanted to
cancel. Their website clearly gave the impression an order can be
cancelled if caught before sent out.

Their customer service refused to cancel because my credit card had
already been charged. I told her they're not supposed to do that
(Fair Credit Billing Act) but she said that's what they've been doing
for years.
Basically, CSR disavowed the same day shipping before 4pm and the
existence of a cancellation policy. Nevermind what their website
says.
BTW, I called my credit card company and they told me my account has
NOT been charged.

I should have checked their ranking in Epinion before ordering...this
kind of incompetence/dishonesty seems to be par for the course.


Wah.

I (and many others) have ordered from Supergo often over the years; never
had a problem. (BTW, they'll take anything back if you're dissatisfied,
so stop whining.)

Bill "search hard enough for a problem and you'll find one" S.
http://www.supergo.com/help/after_order_help.cfm

======

If you wish to retract or revise a web order that has been processed, get
on the phone with our Customer Service department as quickly as possible
(please have your Web Order Number in hand) and let us know. Please know
that web orders are typically processed immediately so it is VERY likely
your order has already been processed. Do not use email to contact us
about cancellations.

You can reach us in the USA and Canada Toll-Free at: 800-326-BIKE
(800-326-2453).

Since Supergo's goal is to ship all orders received before 4 PM (Eastern
Standard Time) that same day, your order may already have been shipped.

Tom Kunich wrote:

For what it's worth I've been buying stuff from Supergo for about 6 years
and have never had a problem. Of course I'm not a nit picker like some
people we could mention.

The thing is, their web site states one thing and their customer service
says another. Call it whining or not picking, but if they say same day
shipment for orders before 4pm, I feel that's exactly what should happen.
If I'm not happy they didn't, I should be able to cancel my order and not
be given a bunch of bogus excuses why I couldn't.

My negative experience with them does not negate positive ones you've had
in the past.

"Jake N. D'Fatman" <jake@fatman.net> wrote in message
news:dd57i0$j3i@dispatch.concentric.net...

Their website states orders received before 4pm go out the same day. When
I found out today my order still hadn't shipped, I wanted to cancel.
Their website clearly gave the impression an order can be cancelled if
caught before sent out.

Their customer service refused to cancel because my credit card had
already been charged. I told her they're not supposed to do that (Fair
Credit Billing Act) but she said that's what they've been doing for years.

Basically, CSR disavowed the same day shipping before 4pm and the
existence of a cancellation policy. Nevermind what their website says.

BTW, I called my credit card company and they told me my account has NOT
been charged.

I should have checked their ranking in Epinion before ordering...this kind
of incompetence/dishonesty seems to be par for the course.


For what it's worth I've been buying stuff from Supergo for about 6 years
and have never had a problem. Of course I'm not a nit picker like some
people we could mention.

"Ed Pirrero" <gcmschemist@gmail.com> wrote in message
news:1147972449.752228.54360@i40g2000cwc.googlegroups.com...

Edward Dolan wrote:

"Ed Pirrero" <gcmschemist@gmail.com> wrote in message
news:1147739213.321566.60920@j73g2000cwa.googlegroups.com...

[newsgroups restored]



It is very hard to get used to mountain bikers on hiking trails since
totally different mental attitudes are involved. Mountain bikers are into
fun and games and hikers are into making pilgrimages to find Truth and God.

thrown up against a wall and executed Mexican style.

"Edward Dolan" <edolan@iw.net> wrote in message
news:CPadne4I7NfI3z_ZnZ2dnUVZ_rSdnZ2d@prairiewave.com...
[...]
Curtiss and Foster are made for one another. Neither one of them can
understand a crystal clear explanation. How the Hell can Vandeman stand
such freaking idiots. Vandeman has said that all mountain bikers are
idiots - and that they surely are. They are also scoundrels based on the
evidence above.

Such as our explanation for responding to Vandy's lies and misinformation
considering access, trails, conservation and off-road cycling? Apparently,
it is you who can not grasp the "explanation". My (and others') posts to
Vandy are in direct response to his attacks on an activity that we enjoy
and his posts also attempt to close all communication beyond his narrow
views on the topic. We only want to keep that communication open for real
information and cooperation to grow the movement to protect areas, rather
than have them paved over.

Brent, you should try to learn something from Jeff's experience. I know I
have, but I was always super cautious about mixing with motor vehicles
anyway. However, it may be that you are too stupid to learn anything from
the experience of others. In that event, you will have to learn it the hard
way all on your own - with broken bones and worse.

Ultimately you should (IMHO) ride however you feel safe. You should also
avoid cars wherever possible and be very very cautious around them when you
can't. There are some bad drivers out there. In a car, my accident would
have been a fender bender with limited damage. On my three wheeled big,
high, trike, you know what happened. I suspect that someone on two wheels
would have been killed.

In his own acerbic way, Ed is trying to make a contribution, much the way
eating a lemon would give you vitamin C.

In article <12dgp1ko4qejd32@news.supernews.com>, Jeff Grippe wrote:

Ultimately you should (IMHO) ride however you feel safe. You should also
avoid cars wherever possible and be very very cautious around them when
you
can't. There are some bad drivers out there. In a car, my accident would
have been a fender bender with limited damage. On my three wheeled big,
high, trike, you know what happened. I suspect that someone on two wheels
would have been killed.

I will not, I will never go back to riding in stay-away-from cars mode.
It is a way that I will get hit by one. You keep forgeting I used to ride
the way you're recommending. _EVERY_ time I rode I was nearly hit. Not
just some nearly grazed or forced to move right as I am while biking
vehicularly, but T-bone hits as a driver wouldn't see me over on the
sidewalk as they turned off a main road, approached a main road or
barreled out of a driveway.

I started riding vehicularly, and for all my complaints about drivers,
it's light years better and safer. I've traded near misses of T-bone
impacts for the occasional yelling driver or needing to use the reserve
room to my right. I can actually ride 25+mph instead of being speed
limited on the sidewalk and street parallel bike paths (same thing really)
where even 15mph is too dangerous without even considering the people on
foot, the dogs, the children, etc.

You can't convince me to go back to that nonsense. You keep acting as if
I never did it your way. But see, I have.

What happened to you is statistically rarer than being hit while crossing
or entering a road. Riding to stay away from cars means crossing a
potentional path of a motor vehicle every few yards in some cases.
Several times a mile minimum, riding where few drivers if any look.

Here:
http://www.tfhrc.gov/safety/pedbike/ctanbike/ctanbike.htm

Ride out at residential driveway. 5.1%
Ride out at commmerical driveway. 2.3%
Ride out from sidewalk. 0.7%
Ride out at midblock 4.4%
Drive out at midblock 6.9%

TOTAL 19.4%

vs.

Motorist Overtaking Failed To Detect 1.3%
Motorist Overtaking - Misjudged Passing Space 1.2%
Motorist Overtaking - Other 1.3%
Motorist Overtaking - Counteractive Evasive Actions 2.0%

TOTAL: 5.8%

Obviously, the greater risk is in that dodge 'em on and off, crossing
roads stay-out-of-the-way-of-cars sort of riding. That's where many more
collisions occur. Hit from behind isn't even close to the same frequency.


In his own acerbic way, Ed is trying to make a contribution, much the way
eating a lemon would give you vitamin C.

About 11 years ago or so I defended what you are recommending in the
bicycling newsgroups and was soundly trounced by the vehicular
bicyclists. I came around and tried their method out of frustration. It
was simply a horrible riding experience where I had moved to trying to
get by on sidewalks, parkinglots, bike paths and subdivision streets that
didn't go through to anywhere. What the hell happened? The groups get
taken over by a bunch of POBs? Or are they just not chiming in because I
also like cars?

In article <12di4n4htrq8l93@news.supernews.com>, Jeff Grippe wrote:
I think that you misunderstand what I am suggesting.

I think you should find roads with less traffic when they are available.
Who
wants to be with the cars anyway. The long lazy rides that I used to do
were
always best on roads that had little to no traffic.

Well no *!&^%. I don't like riding most arterials. Underposted speed
limits leading to chaotic traffic flow, needing to be a sprint most of
the time. People getting pissed off even though I'm doing 30 in a 30
and they wouldn't even have a peep if I were driving the same speed.

When other routes exist without milage penalty of course I take them. In
many instances I'll be driving those same routes. However the roads
where I am at were laid out by morons. There aren't enough roads that
go anywhere, thusly even the more minor ones have a good amount of
traffic. And usually I have to find a piece of single track trail or
some cut through that only a bicycle can take to make minor roads useful
(by joining up what would be dead ends) for bicycling. Needless to say,
those cut throughs don't always exist.

I just get aggitated when someone suggests that I go back to a form of
riding that I found dangerous, difficult, unpleasant, and slow.

I rode my bike to the train station today. :)

After more than 6 months of waiting for the City of Tustin to decide
on the wording for their rental agreements, the bike lockers at the
Metrolink station are finally available for people to rent. I got mine
yesterday and used it for the first time today. I gotta tell ya, a
12-minute bike ride sure beats a 30-minute walk! :)

I found out the hard way that a 20 minute part of my usual ride takes
about one and a half hours to walk. Now I carry two tubes and an air
pump in my backpack

Speaking of backpacks... Can you recommend a good one that won't leave
my back completely drenched in sweat?