I'm posting here since this is somewhat related to Pete's earlier post.

Am I alone in feeling like the MSDN Subscriber support is waining of late?
I mean, one of the things we're supposed to get is Managed Newsgroups (Get
expert answers to your technical questions within two business days) and
Online Concierge Chat (Do you need guidance finding the answers you are
looking for, or assistance with a non-technical question?).

Along with the recent revelation not all users are seeing all their
messages posted, certified MS engineers don't seem to answer posts within
2 days, if at all. And today I tried to start an Online Chat with the
Concierge (to complain about the poor service) and got no response.

WHAT'S GOING ON MICROSOFT. I FEEL LIKE I'M NOT GETTING WHAT I PAID FOR
HERE!!!

Bill McCormick

In order to get managed newsgroup support, you must register an email alias
with your MSDN account
(http://msdn.microsoft.com/en-us/subscriptions/aa948868.aspx).

If you don't do that, then MS won't know you are an MSDN member and won't
put your question into the que for thier engineers to answer. I've never
had any trouble with managed NG's in many years. In fact, I find that they
usually follow up with me via my personal email to ensure that my question
has been answered to my satisfaction.

I'm posting here since this is somewhat related to Pete's earlier post.

Am I alone in feeling like the MSDN Subscriber support is waining of late?
I mean, one of the things we're supposed to get is Managed Newsgroups (Get
expert answers to your technical questions within two business days) and
Online Concierge Chat (Do you need guidance finding the answers you are
looking for, or assistance with a non-technical question?).

Along with the recent revelation not all users are seeing all their
messages posted, certified MS engineers don't seem to answer posts within
2 days, if at all. And today I tried to start an Online Chat with the
Concierge (to complain about the poor service) and got no response.

WHAT'S GOING ON MICROSOFT. I FEEL LIKE I'M NOT GETTING WHAT I PAID FOR
HERE!!!

Bill McCormick

FYI, I do see this post on Microsoft's website, but not in Vista Windows
Mail...

On Wed, 01 Jul 2009 19:21:02 -0700, Family Tree Mike
FamilyTreeMike at (no spam) discussions.microsoft.com> wrote:

FYI, I do see this post on Microsoft's website, but not in Vista Windows
Mail... :-(

What news server are you using in Windows Mail?

"Bill McCormick" <wpmccormick at (no spam) community.nospam> wrote in message
news:%23fRFGjo%23JHA.2120 at (no spam) TK2MSFTNGP02.phx.gbl...
I'm posting here since this is somewhat related to Pete's earlier post.

Am I alone in feeling like the MSDN Subscriber support is waining of
late? I mean, one of the things we're supposed to get is Managed
Newsgroups (Get expert answers to your technical questions within two
business days) and Online Concierge Chat (Do you need guidance finding
the answers you are looking for, or assistance with a non-technical
question?).

Along with the recent revelation not all users are seeing all their
messages posted, certified MS engineers don't seem to answer posts
within 2 days, if at all. And today I tried to start an Online Chat
with the Concierge (to complain about the poor service) and got no
response.

WHAT'S GOING ON MICROSOFT. I FEEL LIKE I'M NOT GETTING WHAT I PAID FOR
HERE!!!

Bill McCormick


I don't see any posts by your name from prior to 5/6/2009. Furthermore,
none of those posts have been answered by MS engineers.

Now that's what I'm talking about!

Do you recall a post you made that was answered by MS staff?

The last one was on 6/3/2009 from v-lliu at online dot microsoft dot com

"Peter Duniho" <no.peted.spam at (no spam) no.nwlink.spam.com> wrote in message
news:op.uwe5rxgqvmc1hu at (no spam) clampitt...
On Wed, 01 Jul 2009 19:21:02 -0700, Family Tree Mike
FamilyTreeMike at (no spam) discussions.microsoft.com> wrote:

FYI, I do see this post on Microsoft's website, but not in Vista
Windows
Mail... :-(

What news server are you using in Windows Mail?

msnews.microsoft.com

On Wed, 01 Jul 2009 19:46:30 -0700, Family Tree Mike
FamilyTreeMike at (no spam) thisoldhouse.com> wrote:

"Peter Duniho" <no.peted.spam at (no spam) no.nwlink.spam.com> wrote in message
news:op.uwe5rxgqvmc1hu at (no spam) clampitt...
On Wed, 01 Jul 2009 19:21:02 -0700, Family Tree Mike
FamilyTreeMike at (no spam) discussions.microsoft.com> wrote:

FYI, I do see this post on Microsoft's website, but not in Vista
Windows
Mail... :-(

What news server are you using in Windows Mail?

msnews.microsoft.com

Well, _that_ is strange, considering that I posted the post to Microsoft's
news server, and am myself looking at it on that news server.

Maybe try a different news reader? Could be a configuration issue on your
end?

Sorry, no good answer from me.

Pete

"Peter Duniho" <no.peted.spam at (no spam) no.nwlink.spam.com> wrote in message
news:op.uwe614fnvmc1hu at (no spam) clampitt...
On Wed, 01 Jul 2009 19:46:30 -0700, Family Tree Mike
FamilyTreeMike at (no spam) thisoldhouse.com> wrote:

"Peter Duniho" <no.peted.spam at (no spam) no.nwlink.spam.com> wrote in message
news:op.uwe5rxgqvmc1hu at (no spam) clampitt...
On Wed, 01 Jul 2009 19:21:02 -0700, Family Tree Mike
FamilyTreeMike at (no spam) discussions.microsoft.com> wrote:

FYI, I do see this post on Microsoft's website, but not in Vista
Windows
Mail... :-(

What news server are you using in Windows Mail?

msnews.microsoft.com

Well, _that_ is strange, considering that I posted the post to
Microsoft's news server, and am myself looking at it on that news server.

Maybe try a different news reader? Could be a configuration issue on
your end?

Sorry, no good answer from me.

Pete


I'll probably try a different reader over the long weekend. It is
strange...

--
Mike

Scott M. wrote:
In order to get managed newsgroup support, you must register an email
alias with your MSDN account
(http://msdn.microsoft.com/en-us/subscriptions/aa948868.aspx).

Been there. Done that. Notice the community.nospam domain portion of my
From: ? I've double and triple checked my registration and have even
called and spoken to people.


If you don't do that, then MS won't know you are an MSDN member and won't
put your question into the que for thier engineers to answer. I've never
had any trouble with managed NG's in many years. In fact, I find that
they usually follow up with me via my personal email to ensure that my
question has been answered to my satisfaction.

I've had very good response from them in the past as well. But lately,
noting all the evidence in my OP, things are not working correctly.

Thanks,

Bill

In order to get managed newsgroup support, you must register an email alias
with your MSDN account
(http://msdn.microsoft.com/en-us/subscriptions/aa948868.aspx).

If you don't do that, then MS won't know you are an MSDN member and won't
put your question into the que for thier engineers to answer. I've never
had any trouble with managed NG's in many years. In fact, I find that they
usually follow up with me via my personal email to ensure that my question
has been answered to my satisfaction.

-Scott

"Bill McCormick" <wpmccormick at (no spam) community.nospam> wrote in message
news:%23fRFGjo%23JHA.2120 at (no spam) TK2MSFTNGP02.phx.gbl...
I'm posting here since this is somewhat related to Pete's earlier post.

Am I alone in feeling like the MSDN Subscriber support is waining of late?
I mean, one of the things we're supposed to get is Managed Newsgroups (Get
expert answers to your technical questions within two business days) and
Online Concierge Chat (Do you need guidance finding the answers you are
looking for, or assistance with a non-technical question?).

Along with the recent revelation not all users are seeing all their
messages posted, certified MS engineers don't seem to answer posts within
2 days, if at all. And today I tried to start an Online Chat with the
Concierge (to complain about the poor service) and got no response.

WHAT'S GOING ON MICROSOFT. I FEEL LIKE I'M NOT GETTING WHAT I PAID FOR
HERE!!!

Bill McCormick