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Database Modeling for a HelpDesk system...
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Michel Esber...
Posted: Tue Oct 20, 2009 6:42 pm
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Hi Guys,

I know this is not DB2 specific subject. I apologize for that.

I am looking for a HelpDesk database model and business rules. Google
pointed me this model:

http://www.databaseanswers.org/data_models/help_desk/

Does anyone have any article that I am refer to?

Thanks, Michel
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