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| Justin... |
 Posted: Mon Mar 16, 2009 6:16 am |
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Guest
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I got my brother a router, Linksys WRT54G.
The cable modem says Arris - Touchstone telephone
No matter what we do we can't have the router get an IP address from
Comcast.
We tried powering everything down for for ten minutes, connecting the
laptop directly to the internet (cable modem) and doing a ipconfig /release.
Also tried the MAC address cloning.
then we connected the cable modem to the router, powered up the cable
modem, waited two minutes, then powered up the router. We get an
internal IP via the wireless, but when we go to 192.168.1.1 -> status ip
address is still 0.0.0.0
What am I doing wrong? |
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| f/fgeorge... |
| Posted: Mon Mar 16, 2009 2:55 pm |
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Guest
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On Sun, 15 Mar 2009 23:21:24 -0400, Justin
<justin at (no spam) nobecauseihatespam.com> wrote:
Quote: I got my brother a router, Linksys WRT54G.
The cable modem says Arris - Touchstone telephone
No matter what we do we can't have the router get an IP address from
Comcast.
We tried powering everything down for for ten minutes, connecting the
laptop directly to the internet (cable modem) and doing a ipconfig /release.
Also tried the MAC address cloning.
then we connected the cable modem to the router, powered up the cable
modem, waited two minutes, then powered up the router. We get an
internal IP via the wireless, but when we go to 192.168.1.1 -> status ip
address is still 0.0.0.0
What am I doing wrong?
MAC address filtering? WEP or other security problems? Did the laptop
work when hooked directly to the modem? Is this Comcast, as the
subject suggests, or DSL? Is the router DSL compatabile if DSL? I ask
because you said the modem is "touchstone telephone". |
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| riggor9999... |
| Posted: Mon Mar 16, 2009 3:56 pm |
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Guest
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"Justin" <justin at (no spam) nobecauseihatespam.com> wrote in message
news:gpkgjn$t7o$1 at (no spam) news.motzarella.org...
Quote: I got my brother a router, Linksys WRT54G.
The cable modem says Arris - Touchstone telephone
No matter what we do we can't have the router get an IP address from
Comcast.
We tried powering everything down for for ten minutes, connecting the
laptop directly to the internet (cable modem) and doing a ipconfig
/release.
Also tried the MAC address cloning.
then we connected the cable modem to the router, powered up the cable
modem, waited two minutes, then powered up the router. We get an internal
IP via the wireless, but when we go to 192.168.1.1 -> status ip address is
still 0.0.0.0
What am I doing wrong?
Just to be clear - did it work when you connected the cable modem directly
to the laptop?
Is this new service?
Did you get you modem added / provisioned by Comcast?
Is TV working?
Did you rest the router to factory defaults? |
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| Justin... |
| Posted: Mon Mar 16, 2009 11:37 pm |
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Guest
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riggor9999 wrote:
Quote: "Justin" <justin at (no spam) nobecauseihatespam.com> wrote in message
news:gpkgjn$t7o$1 at (no spam) news.motzarella.org...
I got my brother a router, Linksys WRT54G.
The cable modem says Arris - Touchstone telephone
No matter what we do we can't have the router get an IP address from
Comcast.
We tried powering everything down for for ten minutes, connecting the
laptop directly to the internet (cable modem) and doing a ipconfig
/release.
Also tried the MAC address cloning.
then we connected the cable modem to the router, powered up the cable
modem, waited two minutes, then powered up the router. We get an internal
IP via the wireless, but when we go to 192.168.1.1 -> status ip address is
still 0.0.0.0
What am I doing wrong?
Just to be clear - did it work when you connected the cable modem directly
to the laptop?
Is this new service?
No.
he had it for about a year.
Quote: Did you get you modem added / provisioned by Comcast?
Yes.
Yes.
Quote: Did you rest the router to factory defaults?
Why? the only thing different is I enabled DHCP internally. If I reset
the router I'll have to reconfigure everything. |
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| Justin... |
| Posted: Mon Mar 16, 2009 11:39 pm |
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Guest
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f/fgeorge wrote:
Quote: On Sun, 15 Mar 2009 23:21:24 -0400, Justin
justin at (no spam) nobecauseihatespam.com> wrote:
I got my brother a router, Linksys WRT54G.
The cable modem says Arris - Touchstone telephone
No matter what we do we can't have the router get an IP address from
Comcast.
We tried powering everything down for for ten minutes, connecting the
laptop directly to the internet (cable modem) and doing a ipconfig /release.
Also tried the MAC address cloning.
then we connected the cable modem to the router, powered up the cable
modem, waited two minutes, then powered up the router. We get an
internal IP via the wireless, but when we go to 192.168.1.1 -> status ip
address is still 0.0.0.0
What am I doing wrong?
MAC address filtering?
No.
WEP or other security problems?
I think youmisunderstand, INTERNAL ip address are working fine, it is
the IP from the ISP that isn't.
Did the laptop
Quote: work when hooked directly to the modem?
Yes.
Is this Comcast, as the subject suggests, or DSL?
Comcast.
Is the router DSL compatabile if DSL? I ask because you said the modem
is "touchstone telephone".
The modem had that on it, it is conencted to the coax. I'm guessing
that is a brand name. |
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| f/fgeorge... |
| Posted: Tue Mar 17, 2009 2:46 am |
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Guest
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On Mon, 16 Mar 2009 14:39:59 -0400, Justin
<justin at (no spam) nobecauseihatespam.com> wrote:
Quote: f/fgeorge wrote:
On Sun, 15 Mar 2009 23:21:24 -0400, Justin
justin at (no spam) nobecauseihatespam.com> wrote:
I got my brother a router, Linksys WRT54G.
The cable modem says Arris - Touchstone telephone
No matter what we do we can't have the router get an IP address from
Comcast.
We tried powering everything down for for ten minutes, connecting the
laptop directly to the internet (cable modem) and doing a ipconfig /release.
Also tried the MAC address cloning.
then we connected the cable modem to the router, powered up the cable
modem, waited two minutes, then powered up the router. We get an
internal IP via the wireless, but when we go to 192.168.1.1 -> status ip
address is still 0.0.0.0
What am I doing wrong?
MAC address filtering?
No.
WEP or other security problems?
I think youmisunderstand, INTERNAL ip address are working fine, it is
the IP from the ISP that isn't.
Did the laptop
work when hooked directly to the modem?
Yes.
Is this Comcast, as the subject suggests, or DSL?
Comcast.
Is the router DSL compatabile if DSL? I ask because you said the modem
is "touchstone telephone".
The modem had that on it, it is conencted to the coax. I'm guessing
that is a brand name.
I see another person is also trying to help you, I will back off and
let them do their thing and step back in if they fail. One thing at a
time will generally get it fixed, me telling you to try one thing,
them telling you something else will just get things confused. |
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| Justin... |
| Posted: Tue Mar 17, 2009 6:16 am |
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Guest
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f/fgeorge wrote:
Quote: On Mon, 16 Mar 2009 14:39:59 -0400, Justin
justin at (no spam) nobecauseihatespam.com> wrote:
f/fgeorge wrote:
On Sun, 15 Mar 2009 23:21:24 -0400, Justin
justin at (no spam) nobecauseihatespam.com> wrote:
I got my brother a router, Linksys WRT54G.
The cable modem says Arris - Touchstone telephone
No matter what we do we can't have the router get an IP address from
Comcast.
We tried powering everything down for for ten minutes, connecting the
laptop directly to the internet (cable modem) and doing a ipconfig /release.
Also tried the MAC address cloning.
then we connected the cable modem to the router, powered up the cable
modem, waited two minutes, then powered up the router. We get an
internal IP via the wireless, but when we go to 192.168.1.1 -> status ip
address is still 0.0.0.0
What am I doing wrong?
MAC address filtering?
No.
WEP or other security problems?
I think youmisunderstand, INTERNAL ip address are working fine, it is
the IP from the ISP that isn't.
Did the laptop
work when hooked directly to the modem?
Yes.
Is this Comcast, as the subject suggests, or DSL?
Comcast.
Is the router DSL compatabile if DSL? I ask because you said the modem
is "touchstone telephone".
The modem had that on it, it is conencted to the coax. I'm guessing
that is a brand name.
I see another person is also trying to help you, I will back off and
let them do their thing and step back in if they fail. One thing at a
time will generally get it fixed, me telling you to try one thing,
them telling you something else will just get things confused.
I disagree, lay it on me.
I'm an IT tech for the past 12 years, I know what I'm doing. hence my
confusion. I did this exact same thing here on Comcast in Pennsylvania
and it worked.
I'm having my brother reset to factory defaults but I don't think that
will work. It doesn't make sense as to why it would. |
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| Ken Whiton... |
| Posted: Tue Mar 17, 2009 1:52 pm |
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Guest
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*-* On Mon, 16 Mar 2009, at 09:55:01 GMT,
*-* In Article mb8sr4h7fdasfqmuf9vm2bssc8v4vsa4oo at (no spam) 4ax.com,
*-* f/fgeorge wrote
*-* About Re: Cherry Hill, NJ - Comcast
Quote: On Sun, 15 Mar 2009 23:21:24 -0400, Justin
justin at (no spam) nobecauseihatespam.com> wrote:
I got my brother a router, Linksys WRT54G.
The cable modem says Arris - Touchstone telephone
[ ... ]
Quote: Is this Comcast, as
the subject suggests, or DSL? Is the router DSL compatabile if DSL?
I ask because you said the modem is "touchstone telephone".
It's Comcast. They use it for VOIP, and I suspect it actually
reads "telephony", not "telephone". ;-)
http://www.thefreelibrary.com/COMCAST+CHOOSES+ARRIS+TOUCHSTONE+TELEPHONY+MODEM-a091643922
Ken Whiton
--
FIDO: 1:132/152
InterNet: kenwhiton at (no spam) surfglobal.net.INVAL (remove the obvious to reply) |
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| riggor9999... |
| Posted: Tue Mar 17, 2009 2:58 pm |
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Guest
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"Justin" <justin at (no spam) nobecauseihatespam.com> wrote in message
news:gpm69q$9sk$1 at (no spam) news.motzarella.org...
Quote: riggor9999 wrote:
"Justin" <justin at (no spam) nobecauseihatespam.com> wrote in message
news:gpkgjn$t7o$1 at (no spam) news.motzarella.org...
I got my brother a router, Linksys WRT54G.
The cable modem says Arris - Touchstone telephone
No matter what we do we can't have the router get an IP address from
Comcast.
We tried powering everything down for for ten minutes, connecting the
laptop directly to the internet (cable modem) and doing a ipconfig
/release.
Also tried the MAC address cloning.
then we connected the cable modem to the router, powered up the cable
modem, waited two minutes, then powered up the router. We get an
internal IP via the wireless, but when we go to 192.168.1.1 -> status ip
address is still 0.0.0.0
What am I doing wrong?
Just to be clear - did it work when you connected the cable modem
directly to the laptop?
Is this new service?
No.
he had it for about a year.
Did you get you modem added / provisioned by Comcast?
Yes.
Is TV working?
Yes.
Did you rest the router to factory defaults?
Why? the only thing different is I enabled DHCP internally. If I reset
the router I'll have to reconfigure everything.
You did not answer if direct connect to the PC is working.
If yes - then it's the router. Try resetting to factory defaults. If that
does not work - try a new router.
If no - then it's the cable modem.
Also - when you are doing your tests - you are powering down each time - and
not just unplugging Ethernet cables - correct? |
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| Justin... |
| Posted: Tue Mar 17, 2009 4:31 pm |
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Guest
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riggor9999 wrote:
Quote: "Justin" <justin at (no spam) nobecauseihatespam.com> wrote in message
news:gpm69q$9sk$1 at (no spam) news.motzarella.org...
riggor9999 wrote:
"Justin" <justin at (no spam) nobecauseihatespam.com> wrote in message
news:gpkgjn$t7o$1 at (no spam) news.motzarella.org...
I got my brother a router, Linksys WRT54G.
The cable modem says Arris - Touchstone telephone
No matter what we do we can't have the router get an IP address from
Comcast.
We tried powering everything down for for ten minutes, connecting the
laptop directly to the internet (cable modem) and doing a ipconfig
/release.
Also tried the MAC address cloning.
then we connected the cable modem to the router, powered up the cable
modem, waited two minutes, then powered up the router. We get an
internal IP via the wireless, but when we go to 192.168.1.1 -> status ip
address is still 0.0.0.0
What am I doing wrong?
Just to be clear - did it work when you connected the cable modem
directly to the laptop?
Is this new service?
No.
he had it for about a year.
Did you get you modem added / provisioned by Comcast?
Yes.
Is TV working?
Yes.
Did you rest the router to factory defaults?
Why? the only thing different is I enabled DHCP internally. If I reset
the router I'll have to reconfigure everything.
You did not answer if direct connect to the PC is working.
Yes it does work.
Quote:
If yes - then it's the router. Try resetting to factory defaults. If that
does not work - try a new router.
So, he has to buy a new router?
Quote:
If no - then it's the cable modem.
Also - when you are doing your tests - you are powering down each time - and
not just unplugging Ethernet cables - correct?
Correct, powering down. |
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| $Bill... |
| Posted: Tue Mar 17, 2009 5:07 pm |
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Guest
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Justin wrote:
Quote:
If yes - then it's the router. Try resetting to factory defaults. If
that does not work - try a new router.
So, he has to buy a new router?
Do you do the reset as he suggested ? |
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| Justin... |
| Posted: Tue Mar 17, 2009 6:03 pm |
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Guest
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$Bill wrote:
Quote: Justin wrote:
If yes - then it's the router. Try resetting to factory defaults.
If that does not work - try a new router.
So, he has to buy a new router?
Do you do the reset as he suggested ?
I have relayed the information, and will let you know what happens. |
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| Justin... |
| Posted: Wed Mar 18, 2009 6:16 am |
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Guest
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$Bill wrote:
Quote: Justin wrote:
If yes - then it's the router. Try resetting to factory defaults.
If that does not work - try a new router.
So, he has to buy a new router?
Do you do the reset as he suggested ?
He didn't get a chance to try it yet.
Let's assume it didn't work because it probably won't.
Any other suggestions? I know Comcast won't help because they don't
support routers they didn't sell.
He also does have the Comcast triple play, the telephone device connects
to the phone and the cable modem connects to the computer; both are
unrelated. |
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| $Bill... |
| Posted: Wed Mar 18, 2009 6:16 am |
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Guest
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Justin wrote:
Quote: $Bill wrote:
Justin wrote:
If yes - then it's the router. Try resetting to factory defaults.
If that does not work - try a new router.
So, he has to buy a new router?
Do you do the reset as he suggested ?
He didn't get a chance to try it yet.
Let's assume it didn't work because it probably won't.
Any other suggestions? I know Comcast won't help because they don't
support routers they didn't sell.
He also does have the Comcast triple play, the telephone device connects
to the phone and the cable modem connects to the computer; both are
unrelated.
Well, if it works without the router and doesn't with the router and
that's been well established, it's probably the router and whatever
can be done to troubleshoot the router should be done. I'd also borrow
another router and try that. |
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| riggor9999... |
| Posted: Wed Mar 18, 2009 3:54 pm |
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Guest
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"Justin" <justin at (no spam) nobecauseihatespam.com> wrote in message
news:gppo93$ka5$1 at (no spam) news.motzarella.org...
Quote: $Bill wrote:
Justin wrote:
If yes - then it's the router. Try resetting to factory defaults. If
that does not work - try a new router.
So, he has to buy a new router?
Do you do the reset as he suggested ?
He didn't get a chance to try it yet.
Let's assume it didn't work because it probably won't.
Any other suggestions? I know Comcast won't help because they don't
support routers they didn't sell.
He also does have the Comcast triple play, the telephone device connects
to the phone and the cable modem connects to the computer; both are
unrelated.
You are powering down the cable modem when switching from pc to router -
correct? Cable modems get "married" to the device that has the IP address
.... so you cannot simply unplug cables but you have to powerdown both the
router and the cable modem.
Why are you assuming resetting the router won't work?
I am not sure what other advice anyone can give you - especially since we
have not seen, touched, or directly diagnosed the situation.
Bottom line - direct to pc = ok, with the router = not ok
Go to local computer store, get a router that has a 30 day store return
policy, test the new router - then you will know for sure.
If it now works - you have the choice of keeping the router or returning it
and getting a different / better / cheaper one.
If it does not work - return the router, and back to the drawing board. |
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The time now is Mon Nov 30, 2009 5:37 pm
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